We understand that this time has laced tremendous pressure on our members and families during this time. We have changed our policies effective June 1 to help our members and to take the load off.
These policies are effective immediately for current members using our services at NBF.
1. We have canceled ALL CONTRACTS for memberships and have placed ALL AUTOPAY memberships on a month to month basis. Example: if you were on a 12 month contract with us assigned until March 1 2021, this contract has been eliminated with no penalty. You must give us 30 days notice to cancel your membership, no exceptions as we are in a fragile state of reopen based on our autopay members. This autopay will continue unless you give us 30 DAYS NOTICE.
Example: If you want your membership canceled for September 1 2020, you must tell NBF no later than August 1 2020. We cannot make an exception to this at this time. We need 30 days.
To cancel a membership, you must contact email@example.com.
2. If you have paid in full for a membership, your membership is grandfathered into all the new programming we are offering.
3. If you purchased a class card, your specific expiration date is listed under your MINDBODY Profile. If you purchased after July 1 2020, class packs have a 60 day expiry on them.
If you have any specific questions, please reach out to me at firstname.lastname@example.org
Our class packs have a 60 day expiry on them as of July 1 2020. They are non transferable and non refundable. When you register for a class, one class gets deducted from your profile. There is a late cancel policy of 12 hours for classes or your pass will be deducted. Your expiry is listed on your MINDBODY account.
Memberships paid in full are non transferable, non refundable and they cannot be placed on hold. Memberships are active on date of purchase. Memberships are an all included pass to play for regular classes on the schedule.
Memberships are subject to late cancelation policies.
Members on a membership or who have a class pack are able to register up to 5 days in advance for classes and up to 30 minutes prior to class beginning.
Please RSVP via MINDBODY or through us directly.
All our classes have a 12 hour late cancelation policy. After this, your pass will be deducted or you will be charged a late fee of $10
On some occasion, you may find yourself on a waitlist for a class.
You will be automatically added to the class up to 3 hours prior and you can receive a text message if you opt in.
If you CANNOT attend, please take yourself OFF the waitlist so the next woman in line can attend.
If you are in a contract with us monthly, we require your credit card on file which will be charged at the end of the month.
Credit card MUST be up to date.
We have updated our auto pay policies due to the nature of COVID-19. Please give us one months notice (30 days) to cancel your next autopay (Before the 1st of the month to cancel after the next autopay)
Any further questions please contact us directly.