Frequently Asked Questions

Where are you located?

Great question! We are located at the Birchwood Plaza on William Street. Located at 727 William Street, this plaza hosts us, Stackers Pancake House, and we are beside the gas station at the intersection of William Street and Galloway in Midland, Ontario.

What is your vaccination policy?

We do not have a vaccination policy as per Ontario COVID-19 guidelines June 15th 2022. Please continue to wear your mask if you prefer to do so in common areas.

What are your studio hours?

We open our doors early at 6am for our first class of the day, and close our doors around 8pm after our last class. Our hours are governed around our studio class times. If you have any questions or require assistance you can certainly make an appointment with us outside of class times.

I am intimidated by the gym atmosphere. Any suggestions for me?

We are sorry to hear about any hesitations you may have about attending a new studio or gym. At NBF, you can expect a friendly, clean, and welcoming environment. We have a retail store that serves as our main entrance and two studio rooms once you are inside. Our group fitness classes are non competitive. Even though your energy is present in a group fitness atmosphere, we encourage you to place an emphasis on your "self". This means that we provide a safe environment for you and experienced coaches to guide you through the proper regressions and progressions during the class. Our mission is to make sure you leave feeling accomplished, and that you did the best you could have, when your best was needed!

What is your late cancellation policy?

For all our classes we require a 12 hour notice or you will lose your pass/ be charged our $10 late fee.

How do I register for classes?

We have an online registration process for our classes. You can register for them through the link provided on the website, or download the MINDBODY app off of your app store on your phone.

How many days in advance can I register for a class?

5 days.

What if I cannot attend the class I booked an appointment to?

Sorry to hear that, we understand things can come up. We have a 12 hour late cancelation policy, after this hour you will lose your pass or be charged a late fee of $10. Your accountability and you showing up is the most important to us.

Do you have changerooms?

Yes, we have to changerooms located at the back of our studio.

Are shoes required?

Yes, INDOOR shoes are required. Barre and POUND you can be barefoot if you choose.

I do not have cycling shoes. Do I need them?

No, however we HIGHLY encourage indoor cycling shoes for your safety and for the efficacy of your workout.

Do you have membership sales and deals?

Of Course! You can sign up for our newsletter and follow us on social media. We promote there!

Do class cards have an expiry on them?

Class cards have a 6 month expiry on them from purchase date.