Frequently Asked Questions
Where Are You located?
Great question! We are located at the new Midland Town Centre: 670 Balm Beach Road East in Midland Ontario. We are Unit 3 + 4.
How Do I Book a Class?
Easiest way to book is through the schedule on our website (our schedule is powered by Wellness Living) or through the No Borders Fitness app -iOS or Android.
When Can I Book Into a Class?
Our booking window opens 5 days in advance, up to 30 minutes before class start time. RSVP on the app/your WL profile.
What Is Your Late Cancellation Policy?
For all our classes we require a 12 hour notice or you will lose your pass and be charged our $10 late fee. This applies to all classes, regardless of reason. This is for logistical reasons and we still care about your presence/absence in our classes. They both exist.
What If a Class Fills Up Before I Get In?
Join the waitlist! By doing so, you are agreeing you can take that class should you get in and you may receive notice via email/text message as early as 30 minutes before start time. You are also agreeing to our late cancel policy.
How Will I Be Notified That I Got Off A Waitlist?
However you choose your personal notification preferences. By joining the waitlist, you confirm that you are available to take class and may be added up to 30 minutes before class start time. You will be subject to our late cancelation policy if you get added. If you cannot make it to class, take yourself off that waitlist (no time penalty).
What If I am Late And What Time Should I Arrive?
Our classes begin promptly on time. We recommend 5-15 minutes early to ensure we can take all proper measurements to get you ready for class. Our doors lock 2 minutes before reformer and indoor cycling classes, and we give our members 2-3 minutes grace for our strength classes. If you are more than 5 minutes late, you will be considered a no show.
Do You Have Changerooms?
Yes, we have a changeroom with two washrooms, and hooks to hang up anything you do not need for class.
Are Shoes Required?
Yes, INDOOR shoes are required. Barre, mobility, and yoga you can be barefoot if you choose. GRIP SOCKS and mandatory for Reformer classes.
I Do Not Have Cycling Shoes. Do I Need Them?
Yes, you need SPD compatiable incdoor cycling shoes for the SpinHouse. We have shoes rentals, and, they are a first come first serve basis.
Do class cards have an expiry on them?
Class cards have a 6 month expiry on them from purchase date.
Are my services transferable to another person?
no.
Can I Contact You By Phone?
We do not accept incoming calls. Emailing us is the best way to get in touch or set appointments. hello@nobordersfitness.com
June is Reformer OPEN HOUSE Month!
Try a class on us by using the code OPENHOUSE on a single session reformer pass in the store to receive a free reformer class on us to kickstart your practice!