Frequently Asked Questions

Where are you located?

Great question! We are located at the Birchwood Plaza on William Street. Located at 727 William Street, this plaza hosts us, Stackers Pancake House, and we are beside the gas station at the intersection of William Street and Galloway in Midland, Ontario. 

What are your studio hours?

We open our doors early at 6am for our first class of the day, and close our doors around 8pm after our last class. Our hours are governed around our studio class times. If you have any questions or require assistance you can certainly make an appointment with us outside of class times. 

I am intimidated by the gym atmosphere. Any suggestions for me?

We are sorry to hear about any hesitations you may have about attending a new studio or gym. At NBF, you can expect a friendly, clean, and welcoming environment. We have a retail store that serves as our main entrance and two studio rooms once you are inside. Our group fitness classes are non competitive. Even though your energy is present in a group fitness atmosphere, we encourage you to place an emphasis on your "self". This means that we provide a safe environment for you and experienced coaches to guide you through the proper regressions and progressions during the class. Our mission is to make sure you leave feeling accomplished, and that you did the best you could have, when your best was needed!  

How do I register for classes?

We have an online registration process for our classes. You can register for them through the link provided on the website, or download the MINDBODY app off of your app store on your phone. 

How many days in advance can I register for a class?

5 days. 

What if I cannot attend the class I booked an appointment to?

Sorry to hear that, we understand things can come up. We have a 12 hour late cancelation policy, after this hour you will lose your pass or be charged a late fee of $10. Your accountability and you showing up is the most important to us. 

Do you have showers?

Yes, we have 2 washrooms and showers located in the changerooms. 

Are shoes required?

Yes, INDOOR shoes are required. Barre and POUND you can be barefoot if you choose. 

I do not have cycling shoes. Do I need them?

No, however we HIGHLY encourage indoor cycling shoes for your safety and for the efficacy of your workout. 

Do you have membership sales and deals?

Of Course! You can sign up for our newsletter and follow us on social media. We promote there! 

Do class cards have an expiry on them?

Yes. You have 6 months to use up your class pass. 

I have questions about my membership.

You can head over to the policies page, or contact us! 

Are my services transferable to another person?


I forgot my water bottle!

That's ok, we have everything you need here from water to purchase, hair ties, toiletries, and even towel service for your indoor cycling classes. 

I have a question about attending a CEC course as a fitness instructor, or attending the POUND course!

Excellent! You can reach our to POUND HQ about any POUND related questions or you can contact Rebecca Graham directly through here! 

Being a Monthly Member has its perks!

Membership Referral

Have a friend join you for 6 months of 12 months and get a $10 discount on YOUR monthly auto pay membership (max up to $20 off per month) 

Get a discount in our Boutique

Monthly Auto-Pay members receive 20% off in our boutique! 

Like a class A LOT? Book before it opens to the public.

Our Auto-Pay members can register for a class in advance. Simply ask us at the desk and we can place you in any class you wish up to 7 days in advance. 

Please ask us if you have any questions! 

Effective January 1, 2020